Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@twtwatches.com. Please note that returns will need to be sent to the following address:
TimeWillTell Watches
PO BOX 2182
North Canton, OH 44720
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@twtwatches.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned.
Unfortunately, we cannot accept returns for "On Sale" items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to purchase an "Exchange" under "Care & Services". Package up your timepiece and ship it back to us. The charge of the Exchange covers shipping and handling of your new watch back to you.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@twtwatches.com.
Returns & Refunds Policy
Curated with Care. Final with Confidence.
At TimeWillTell, each piece is crafted with intention and produced in limited quantities to preserve its distinct character. To uphold the integrity of our collections, we maintain the following policy:
All "On Sale" watches are considered final sale.
All "On Sale" purchases are final sale and not eligible for return or refund. This allows us to maintain fair pricing, minimize waste, and honor the exclusivity of our designs.
Exchanges are permitted and can be purchased from our site. https://www.timewilltellwatches.com/products/exchange
Damaged or Defective Products
If your item arrives damaged or defective:
- Contact us within 3 business days of receiving your order.
- Email us at sales@timewilltellwatches.com with your order number and clear photos of the issue.
We’ll promptly review your case and provide a resolution, which may include a replacement or store credit.
Need Help Before You Buy?
For size guidance, style suggestions, or general questions, contact us anytime.
Email: sales@timewilltellwatches.com