-Returns are valid seven days after your order for all products excluding Custom Watch orders
-Exchanges are valid within thirty days of your order for all products excluding Custom Watch orders

TO EXCHANGE OR RETURN

Please note- TimeWillTell does not reimburse shipping for any returned or exchanged items.

TO EXCHANGE YOUR PURCHASE

Please send an email to sales@twtwatches.com with your name, address, daytime phone number and the style and color of the exact watch you would like in exchange.

Send your watch via USPS to:

TimeWillTell Exchanges
PO Box 175
Shreve, OH 44676

OR via UPS to:

TimeWillTell Exchanges
100 S. Market Street
Shreve, OH 44676

There is a $10.00 shipping charge to cover the cost of shipping replacement items in an exchange. You can include a check inside the box in which you return your original purchase or you can process payment by credit card by CLICKING HERE  or calling us at 504-376-3636.  

TO RETURN YOUR PURCHASE

Please send us an email within seven days of receiving your order. Please provide your name, address, and order number and we will promptly get back to you with return instructions.

CONDITIONS FOR VALID RETURNS

TimeWillTell cannot accept returns purchased through other authorized TimeWillTell dealers. If you would like to return a TimeWillTell watch you purchased through an authorized TimeWillTell dealer, please contact the dealer directly. Return policies are subject to each individual authorized TimeWillTell dealer.

TimeWillTell will only accept damaged returns that are caused by defects in materials and workmanship.

TimeWillTell cannot accept returns on your Custom Watches. Because your design is your own unique and one of a kind creation, we will not be able to accept any returns or exchanges on Custom Watch orders.  We will, however, be able to resize or restring your watch if you should need.  Congratulations on a beautiful design!