-Returns are valid seven days after your order for all products excluding Custom Watch orders
-Exchanges are valid within thirty days of your order for all products excluding Custom Watch orders
-Resizing is handled in the same manner as a repair and will incur a charge of $35 plus shipping
TO EXCHANGE OR RETURN
Please note- TimeWillTell does not reimburse shipping for any returned or exchanged items.
TO EXCHANGE YOUR PURCHASE
There is a $15.00 shipping charge for U.S. customers to cover the cost of shipping replacement items in an exchange. Shipping for international customers will vary by country. Customers will be billed before the shipping process. You may process your exchange by CLICKING HERE
TO RETURN YOUR PURCHASE
Please send us an email at firstname.lastname@example.org within seven days of receiving your order. Please provide your name, address, and order number and we will promptly get back to you with return instructions.
CONDITIONS FOR VALID RETURNS
TimeWillTell cannot accept returns purchased through other authorized TimeWillTell dealers. If you would like to return a TimeWillTell watch you purchased through an authorized TimeWillTell dealer, please contact the dealer directly. Return policies are subject to each individual authorized TimeWillTell dealer.
TimeWillTell will only accept damaged returns that are caused by defects in materials and workmanship.
TimeWillTell cannot accept returns on your Custom Watches. Because your design is your own unique and one of a kind creation, we will not be able to accept any returns or exchanges on Custom Watch orders. We will, however, be able to resize or restring your watch if you should need. Congratulations on a beautiful design!