For more information on how to remedy a defect in your TimeWillTell watch, please select one of the following options:

Purchase a repair HERE.

Send your repair via U.S. Postal Service to:
TimeWillTell Repair Department
P.O. Box 175
Shreve, OH 44676
Send your repair via UPS or FedEx to:
TimeWillTell Repair Department
100 S. Market Street
Shreve, OH 44676

Please note: you are responsible for shipping.
If you have questions regarding your repair, please contact us via email at or call our Customer Care department at 504-650-9889.
Repair emails and phone calls are returned Mondays and Thursday between 11:00 am and 6:00 pm Eastern Time. 

-Returns are valid seven days after your order for all products excluding Custom Watch orders
-Exchanges are valid within thirty days of your order for all products excluding Custom Watch orders

Click HERE for more information. 


TimeWillTell offers a limited warranty on defects in materials and workmanship for a period of one year after the original purchase of any TimeWillTell product from an authorized TimeWillTell dealer. If the colors of your watch do not match your original order or if your watch arrives damaged in any way, we will repair or replace it on us. Contact us at to initiate a repair under warranty.

Defects include: irregularities or imperfections of the watchband or case/crystal, loose crystals, or mechanical problems.

TimeWillTell does not cover surface scratches on the watchband or case/crystal, discoloration from strong dyes or topical body products, water damage, or any other damage from heavy use or abuse.


Please store your watch in a cool, dry environment away from direct sunlight. Plastic is porous like skin, so it is best to keep your watch from direct contact with body products such as lotions, concealers, or other topical products that may discolor the resin. We also recommend washing new clothes before wearing them with your watch since strong dyes may stain our bright colors. To keep your watch looking like new, frequently polish surfaces with a dry micro-fiber cleaning cloth and avoid the use of any chemical solutions.